Shipping & Returns


Returns

We strive to be the best in terms of quality, affordability, and customer service. Our goal is to create life long customers who look forward to their next shipment from us. If you have any concerns about your order, are not happy for any reason, or just want to tell us how much you love our products, please e-mail us at thickerthanwatersw@gmail.com, or call 1-937-533-8181. Our customer service line is open Mon-Sat 9AM - 10PM EST. If we are busy assisting other customers, please leave a message and we will return your phone call as soon as we can.


Shipping

All orders are processed and shipped via USPS within 1-2 business days. Additional processing and shipping time may occur during peak holiday shopping season, or if there is an issue with the address in which case we will contact you immediately for correction. Our business hours are Monday through Saturday 9am - 10pm EST.

***WE NOW OFFER FREE SHIPPING WITHIN THE USA ONLY.***

All international shipping costs are determined by the weight of your package, your shipping address and our carriers current rates.

Standard shipping takes an average of 3-6 business days in transit after order processing.

Priority Shipping takes 1-3 business days in transit after order processing. Shipment timeline is determined by USPS and is not guaranteed and may take longer during peak Holiday shopping times.

International shipping time is determined by your local customs office. Packages typically take 7-30 business days to arrive. We are not responsible for any taxes, duties, import fees, or shipping fees assessed by your customs or local postal service. Please check with your local customs and postal service to determine if there will be any additional fees before ordering.

For lost or delayed packages - We will assist to the best of our abilities to track and locate packages, but most matters can be resolved quickly with your local post office. If a package is 4 or more business days late and your local USPS has failed to give a current location or updated delivery estimate, we will re-ship your package at no charge to you. We just ask that if/when a second package arrives that you refuse delivery and return to sender.


Delivery

We may also deliver your order. Please contact us to see if this option is available for you. (Local orders Only)